If you are experiencing issues with ID verification using a non-UK or non-Irish passport, please be aware that the current verification system only supports UK and Ireland passports.
For individuals with a Biometric Residence Permit (BRP) and a non-UK/Irish passport, it is recommended to verify using your UK Government Share Code by following the steps here: https://support.refnow.com/hc/en-gb/articles/28763544828061-Providing-a-UK-Government-Share-Code-to-prove-Right-To-Work-status
If you continue to experience issues, please contact your hiring manager for alternative verification methods. They will provide guidance on how to proceed with verifying your identity and right to work.
If you have further questions or require additional assistance, please reach out to your hiring manager or the HR department of your prospective employer.